Church Farm, Warwickshire

We’re open Monday – Friday, 7 a.m. – 3:30 p.m. GMT

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Standard UK delivery is FREE
Express Next Day UK is £6.95 per order
International delivery is £5.95 per order

Which payment methods are accepted in the Online Shop?

We accept payment through PayPal – If you haven’t got a PayPal account you can still pay by all major credit cards following PayPal checkout.

How long will delivery take?

Delivery is dependent on your location
United Kingdom (Standard Delivery) – 2 – 3 working days
United Kingdom (Express Option) – 2 working days
Europe – 7 – 10 working days
Rest of the world – 10 – 14 working days

How secure is shopping in the Online Shop? Is my data protected?

All payment transactions are handle by PayPal and are extremely secure
All personal data which is given to us during checkout will only be used to complete your order and not shared to any third party

What exactly happens after ordering?

After ordering you will be sent an automatic order confirmation email, check that all details on the email are correct. If not then please notify us immediately. We will then process your order within 1 working day and you will be sent another automated email notifying you of the order being dispatched. Orders will then 95% of the time be with you in the estimated delivery time.

Do I receive an invoice for my order?

Yes, you can access your invoice in the ‘my account’ part of our site. If you cannot access this for any reason please let us know and we will send you one straight away.

Send us an email